Privacy Policy

Eliora (also known as Eliora Home)

Last updated: 10/04/2026

Eliora (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

We are based in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR).

What Information We Collect

We may collect the following personal information:

Name
Billing and delivery address
Email address
Phone number (if provided)
Order and purchase details

Payment information is processed securely by third-party payment providers and is not stored by us.

How We Use Your Information

We use your information to:

Process and deliver orders
Communicate with you about your purchase or enquiries
Provide customer support
Meet legal and accounting obligations

If you opt in to marketing emails, you can unsubscribe at any time.

Legal Basis for Processing

We process personal data based on:

Contract – to fulfil your order
Legal obligation – for tax and record keeping
Legitimate interests – to operate our business
Consent – for marketing communications (if applicable)

Sharing Your Information

We only share your information where necessary, including with:

Payment providers
Delivery and courier services
Website and ecommerce platforms

We never sell your personal data.

Data Storage & Security

Your data is stored securely and only kept for as long as necessary for business or legal purposes. We take reasonable steps to protect your information from un-authorized access or misuse.

Cookies

Our website may use cookies to improve functionality and analyze website traffic. You can control cookies through your browser settings.

Your Rights

You have the right to:

Access the personal data we hold about you
Request corrections or deletion of your data
Withdraw consent for marketing at any time
Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, contact us using the details below.

Contact Us

Email: info@eliorahome.com
United Kingdom