Shipping Policy

Shipping Locations

We currently ship within the United Kingdom only.

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Processing Time

• Orders are typically processed within [1–3] working days.

• As our candles are handmade in small batches, processing times may vary slightly during busy periods.

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Delivery Times

• Standard UK delivery: [2–5] working days after dispatch

• Delivery times are estimates and may be affected by factors outside our control, such as courier delays.

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Shipping Costs

• Shipping costs are calculated at checkout and are based on your order size and delivery location.

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Order Tracking

Where available, tracking details will be provided once your order has been dispatched.

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Delivery Issues

If your order:

• Arrives damaged, or is incorrect

Please contact us within 48 hours of delivery at wixandwant@gmail.com, including your order number and photos of the issue.

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Lost or Delayed Parcels

• We are not responsible for delays caused by the courier once the parcel has been dispatched.

• If a parcel is confirmed as lost by the courier, we will work with you to arrange a replacement or refund where appropriate.

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Incorrect Address

Please ensure your delivery address is correct at checkout.

• We cannot be held responsible for orders delivered to an incorrect address provided by the customer.

• Re-delivery costs may apply.

Contact

If you have any questions about shipping, please contact:

Wix & Want
Email: wixandwant@gmail.com