Returns & Refund Policy

Eliora (also known as Eliora Home)

Last updated: 10/04/2026

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Returns & Refunds

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• Candles are non-returnable 

• You may request a refund or replacement if your item arrives damaged, we will require photo evidence.

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Damaged or Incorrect Items

 

Please contact us within 48 hours of delivery at info@eliorahome.com, including:

• Order number

• Photos of the issue

We will offer a replacement or refund where appropriate.

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Decorative Candles

 

Candles with decorative elements must have these removed before burning.
Damage caused by burning decorative items is not refundable.